CHARGE
Notice Regarding Unrecognized Charges or Undelivered Products
We value your trust and aim to provide the best possible shopping experience. If you have encountered an issue with your recent purchase, please read the following carefully:
1. Unrecognized Charges on Your Bank Statement
If you notice a charge on your bank statement that you do not recognize, please contact us immediately. There are a few reasons this may happen:
- You may have purchased a product under a different name or account.
- A family member or friend may have used your payment method.
- It could be a technical error or processing issue.
In any case, we encourage you to reach out to us as soon as possible so that we can investigate and resolve the situation promptly.
2. Haven’t Received Your Product Yet?
If you’ve placed an order but have not yet received your product, please check the following before contacting us:
- Ensure that the estimated delivery date has passed.
- Check your email for any updates or shipping notifications.
- Verify that the shipping address provided was correct.
If everything seems in order but you still haven’t received your product, please contact our support team, and we will look into it for you. We’re here to help ensure your order reaches you in a timely manner.
How to Contact Us
To resolve any issues, please reach out to our customer service team by:
- Contact Form: click here
- Email: info@aroflit.com
Make sure to provide your order number, the date of purchase, and any relevant information to help us assist you more efficiently.