Frequently Asked Questions (FAQ)
Returns & Refunds
1. How many days do I have to request a return?
We offer a 30-day money-back guarantee. If you’re not completely satisfied with your purchase for any reason, we’ll do our best to make it right. Our customer support team is available 24/7 to assist you. Contact us at info@aroflit.com for any return inquiries.
2. What should I do if I receive a faulty item?
If you receive a defective or damaged item, please email us at info@aroflit.com with:
✔ Your order number
✔ A clear picture of the faulty item
If the product is damaged upon arrival or becomes faulty after first use, we’ll send a replacement free of charge.
Shipping & Delivery
3. How long does it take to receive my order?
For USA orders, shipping takes 7-10 business days after fulfillment. Please allow 1 to 3 business days for processing before your order is dispatched.
4. What if my order is delayed?
We understand delays can be frustrating. While most orders arrive on time, some shipments may be delayed due to unforeseen postal service issues. If your package takes longer than expected, please:
✔ Check your tracking details
✔ Wait a few extra days (delays are rare but possible)
✔ Contact us at info@aroflit.com for further assistance
Once your order is shipped, we cannot cancel or modify it. However, we’ll do everything possible to help resolve any issues.
Product & Order Information
5. Will you add new products regularly?
Yes! We add new products weekly. Subscribe to our newsletter to stay updated on the latest arrivals and trends.
6. Do you ship worldwide?
Yes! We ship worldwide and offer free shipping to the USA, UK, Canada, Australia, and New Zealand on all orders.
7. How can I track my order?
All orders come with a tracking number once they are processed (1-3 business days). If you haven't received one, please email info@aroflit.com with your order number.
You can also track your order by clicking the "Track Your Order" button in the footer of our website.
8. Will I receive an email when my order is shipped?
Yes! You will receive:
📩 Order Confirmation Email (immediately after purchase)
📦 Shipping Confirmation Email (once your order has been dispatched)
Address & Order Issues
9. What happens if I enter the wrong shipping address?
If you realize you’ve entered the wrong address, please email info@aroflit.com immediately. If your order has not been shipped, we can update the address.
However, if your order has already been dispatched, we are unable to modify it, and you will be responsible for reordering. Please double-check your address before completing your purchase.
If you have any other questions, don’t hesitate to contact our support team at info@aroflit.com. We’re happy to help!