Return & Refund Policy

At Aroflit, we value your satisfaction and strive to provide the best shopping experience. If you're not completely satisfied with your purchase, please review our return and refund policy below.

📅 Return Window

We offer a 30-day return policy, meaning you have 30 days from the date of receiving your product to request a return.

🔄 Exchanges

We do not offer exchanges if the correct item was delivered. However, if you received a defective, damaged, or incorrect item (wrong color, variant, or size), we will replace it free of charge.

To request an exchange, please email info@aroflit.com with the following details:
✔ Date of purchase
✔ Order number
✔ Email used for purchase
✔ Reason for exchange
✔ Clear pictures of the product showing the issue

📦 Return Eligibility

To be eligible for a return, the item must:
✔ Be in its original condition, unused, and unworn
✔ Include tags, user manuals, and original packaging
✔ Have a receipt or proof of purchase

❌ Non-Returnable Products

Certain items are not eligible for returns, including:

• Perishable goods (flowers, plants, food)
• Personalized or custom orders
• Personal care products (beauty, hygiene items)
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards

If you have questions about a specific product, feel free to contact us.

📍 How to Request a Return

1. Contact Us: Email info@aroflit.com with your order details and reason for return.
2. Approval Process: If your return is approved, we will send you a return shipping label and instructions.
3. Return Shipping: The buyer is responsible for return shipping costs.
4. Important: Returns sent without prior approval will not be accepted.

🚚 What If My Order Never Arrives?

Most orders arrive within 7-15 business days. However, in rare cases of unexpected delays (e.g., pandemic, warehouse issues), we will reship your product at no additional cost if it is not delivered.

💰 Refunds & Processing Time

• Once we receive and inspect your return, we will notify you within 24 hours about its eligibility.
• If approved, the refund will be processed immediately to your original payment method.
• Depending on your bank or credit card provider, refunds may take 7-10 business days to appear in your account.
• A 30% restocking fee will apply if the return is made without a valid reason (e.g., buyer's remorse, changed mind, or ordering the wrong product). This fee does not apply to defective, damaged, or incorrect items.